Background: Pharmacy Services Inc. (PSI), part of the Michigan Pharmacists Association, serves independent pharmacies throughout Michigan, Ohio and Indiana. They are focused on negotiating preferred pricing contracts which provide high quality products and services with more than 30 vendors.
Challenge: PSI’s internal IT staffer was leaving the company, so they were left with a dilemma: hire a new internal IT employee or look for a service firm that they could count on to provide them with a high-level of IT support.
Success Story: After using two local service firms for their IT needs, PSI decided to take a closer look at SMART I.T. Services and opted for our S.M.A.R.T. Services® Platinum Plan. PSI has, therefore, not needed to replace their internal IT person and has benefitted by working solely with SMART I.T. Services. We have been providing their IT support ever since and have assisted with many system enhancements to stabilize their network and make their staff more productive.