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What Our Clients Say

Testimonials

Action Insurance Service

myAGENCYCloud is fast, stable, and reliable .

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“Prior to moving to the cloud, our staff was hesitant with the concept of the cloud and concerned about speed. Now that we have moved to myAGENCY Cloud, my staff is very happy. myAGENCY Cloud has proven to be  fast, stable, and reliable environment that is the exact same regardless where we are working from. I am also very relieved  that I no longer have to maintain 4 servers.”

Holly Rossell  

VP of Operations

Action Insurance Services


Testimonials

Nikki Ellison, commercial lines CSR

The cloud is awesome!

"I love technology.  Sometimes it sucks and sometimes it's awesome.  The cloud is definitely awesome!"

 


Testimonials

Michigan Association of Insurance Agents

Smart IT Made Our Move to the Cloud Easy

“Smart IT made our move to the Cloud seem easy. Throughout the process they communicated with us on a regular basis and quickly resolved any issues we encountered. Two techs were on site for three days when we went live.

 

Our transition to the cloud was well planned, orchestrated and successful thanks to all the good work of SMART IT working with closely with our staff and vendors. We could not be more pleased with the process and outcome. “ 

 

Katherine M Godbold
Sr. VP Finance
Michigan Association of Insurance Agents


Testimonials

Sandra Daniels, CIC
The Dearborn Agency
Dearborn
MI

SMART Monitoring Works!

"We had an Internet issue with our local Internet service provider. Before we could (or frankly thought) about contacting them, you (SMART Services) contacted us and took over with our Comcast issue. It was an excellent experience!"

 


Testimonials

Iott Insurance

"Before finding SMART I.T. Services, our agency had problems..."

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"Before finding SMART I.T. Services, our agency had problems with frequent downtime and costly hourly tech support fees.  We chose the S.M.A.R.T. Services Platinum plan because we feel it is a great value for the support that we receive.  No longer do we have to pay by the hour, just one flat rate  and we receive prompt service.  Our daily back-ups are monitored remotely and most other issues can be resolved remotely, including upgrades, such as our virus scan and any Microsoft updates.  For any issues that cannot be fixed remotely, a tech is sent right away.  We have been very happy with our Platinum service and our downtime is nearly non-existent now."

 

Tim Miller

President/CEO

Iott Insurance


Testimonials

The Huttenlocher Group

“I would be happy to recommend SMART I.T. Services..."

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“I would be happy to recommend SMART I.T. Services as any agency’s off-site IT department.  Not only did they upgrade our entire system, we also brought our database back on-site.  SMART I.T. Services was an integral part of this transition and remains a huge resource for our staff.  Obviously, all the planned activities went well with these upgrades.  However, SMART I.T. Services' expertise and customer focus was truly evident when the unexpected issues and problems arose.  They quickly assessed all the situations and came to us with viable options to solve the problems.  SMART I.T. Services continues to be a partner in our agency’s success.”

 

James M. Huttenlocher

President

The Huttenlocher Group


Testimonials

Verlinde Insurance Agency

"Specializing in the insurance industry means these guys know our management systems..."

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“In January of 2003 we had SMART I.T. Services come out and do a technology audit at our office. Jerry spent the day asking all of us a lot of questions as well as sitting with our CSR’s to learn their workflows. A few weeks later we were presented with a very professional write up indicating recommendations for our office. Since that time we have had SMART I.T. Services implement many of the recommendations. Looking back now, I can’t fathom how we lived without this technology. Our efficiency has gone through the roof!

 

Technology and system knowledge is not the only thing that SMART I.T. Services has going for it. Specializing in the insurance industry means these guys know our management systems and they know our workflows. You will also have a hard time finding a company who supports the Michigan Association of Insurance Agents (MAIA) the way the SMART I.T. Services does.”

  

Jason Verlinde

Vice President

Verlinde Insurance Agency


Testimonials

Hetrick & Associates Insurance Agency

"I highly recommend the services that SMART I.T. Services can provide..."

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“I have been a client of SMART I.T. Services, Inc. for several years after meeting Jerry at many technology related functions. We have AMS for an agency management system in our agency, and Jerry’s business keeps up-to-date on all the requirements of our system. It’s not easy to find a vendor that understands the hardware & software aspects of our system. SMART I.T. Services attends AMS specific functions to stay abreast of our system.

 

I always receive prompt, courteous service from SMART I.T. Services. Being that we are an 8 hour drive apart, I still receive all the benefits that the local client can expect to receive.   Jerry has gone above and beyond in helping our local Users Group with education topics. He always participates and supports our group. I highly recommend the services that SMART I.T. Services can provide to any business environment.”

 


cindy

Cindy Johnson
Hetrick & Associates Insurance Agency
Marquette, MI

Testimonials

Johnston Lewis Associates, Inc.

"They always deliver on their promises."

“We have worked with Jerry and his company for quite a while. They always deliver on their promises. Their reliable service and trusted advice allow our company to realize higher levels of productivity.”

 

Jay Sawmiller, Vice President, Johnston Lewis Associates, Inc.


Testimonials

Mason-McBride, Inc.

"We would strongly recommend them to any firm..."

"We have found that SMART I.T. Services has provided us tremendous service in both response time and trouble shooting. Being a fully-automated agency, we very much depend on our systems to be operational day in and day out without any downtime. Having SMART I.T. Services as our service provider has allowed us to service our clients in a very timely and efficient manner. We look to them for suggestions on how to improve our systems to allow us to increase our client service and they continue to provide this to us. We would strongly recommend them to any firm looking for an automation servicing provider."

 

Julie Hodgson & Amy Purcilly

Mason-McBride, Inc.


Testimonials

Michigan Dental Association

Success Story: Michigan Dental Association

Michigan Dental Assoc

Background:  The Michigan Dental Association (MDA) serves more than 6,000 dental professionals throughout Michigan by encouraging the improvement of oral health, enhancing its members’ ability to provide ethical care and to promote the science and art of dentistry.

 

Challenge: At the time, the MDA was in the process of selecting an outside IT provider. When SMART I.T. Services first presented our S.M.A.R.T. Services® program to the MDA, we were competing against another firm that was located locally “right down the road”, who happened to also provide service “remotely”. The MDA eventually chose the other firm.

After experiencing the other firm’s services for one year (their contract term), the MDA promptly released them, deciding not to renew their contract. This left the MDA back at square-one, needing to find reliable IT support services they could count on.

 

Success Story:  After ending the relationship with their previous IT provider, the MDA turned to SMART I.T. Services for support and has been on our S.M.A.R.T. Services® Platinum level program ever since. The Platinum level of support is a comprehensive remote network monitoring and management plan that reduces downtime and associated IT costs, increases employee productivity, and contributes to a stable network environment. In addition to their day-to-day IT support, SMART I.T. Services has provided services related to their Association Management System and has helped with a substantial network infrastructure upgrade.


Testimonials

Michigan Pharmacists Association

Success Story: Pharmacy Services Inc. (Michigan Pharmacists Association)

Pharmacy Services Logo

Background:  Pharmacy Services Inc. (PSI), part of the Michigan Pharmacists Association, serves independent pharmacies throughout Michigan, Ohio and Indiana. They are focused on negotiating preferred pricing contracts which provide high quality products and services with more than 30 vendors.

 

Challenge:  PSI’s internal IT staffer was leaving the company, so they were left with a dilemma: hire a new internal IT employee or look for a service firm that they could count on to provide them with a high-level of IT support.

 

Success Story: After using two local service firms for their IT needs, PSI decided to take a closer look at SMART I.T. Services and opted for our S.M.A.R.T. Services® Platinum Plan. PSI has, therefore, not needed to replace their internal IT person and has benefitted by working solely with SMART I.T. Services. We have been providing their IT support ever since and have assisted with many system enhancements to stabilize their network and make their staff more productive.


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