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Introducing MyAgency Team™, Smart Services' latest addition to its myAgency suite of products. MyAgency Team combines Smart Services' 25 years of insurance agency knowledge with the Everything DiSC® and The Five Behaviors of a Cohesive Team™, an assessment-based facilitation tool and program created by Wiley and best-selling author Patrick Lencioni, to help businesses build cohesive, effective teams.

1. Everything DiSC 

Everything DiSC is a family of distinctive research-validated assessment tools that provide rich personal insight for individuals at any level in organizations around the world.

Each year, more than one million people worldwide use these research-validated tools to inspire, energize, empower, and transform.

Everything DiSC can help anyone in an agency communicate and interact more effectively with others. Insightful Profile reports— from Everything DiSC Work of Leaders® to Everything DiSC® Sales—put assessment insights into action with specific, personalized solutions and strategies while creating a common language that people can use across organizational hierarchy and industry.

Everything DiSC is the original, most researched, and most transformational DISC product on the market.

As a valued Authorized Partner, SMART Services can offer a customized solution for your agency to build more effective working relationships based on an understanding of different personality and behavioral styles and, ultimately, improve the quality of your workplace. (Additional information about Everything DiSC can be found at the bottom of this page.)

2. The Five Behaviors of a Cohesive Team™ 

Healthy agency teams:

  • Trust one another
  • Engage in conflict around ideas
  • Commit to decisions
  • Hold one another accountable
  • Focus on results
The goal of myAgency Team is to utliize the The Five Behaviors of a Cohesive Team™model to help agencies improve effectiveness by becoming a high-functioning team that:
  • Makes better, faster decisions
  • Taps into the skills and opinions of all members
  • Avoids wasting time and energy on politics, confusion, and destructive conflict
  • Avoids wasting time talking about the wrong issues and revisiting the same topics over and over again because of a lack of buy-in
  • Is more fun to be on!


Patrick Lencioni on Teamwork

Listen to Patrick Lencioni on the power of teamwork. Using The Five Behaviors of a Cohesive Team™model Smart Services can help professionals in your agency to discover what it takes to build a truly cohesive and effective team. The Five Behaviors is grounded in the model described in The Five Dysfunctions of a Team, the internationally best-selling leadership fable by Patrick Lencioni.


“We’re honored to be able to bring Everything DiSC and The Five Behaviors of a Cohesive Team™ to our customers,” Fetty said. “We look forward to helping agencies use this tool to create a team environment that helps them be more competitive and successful.”


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