SMART Blog

3 Reasons Why Humans Screw Up Technology

b2ap3_thumbnail_human_tech_issues_400.jpgTechnology is reliable. With correct coding and high-level instructions, technology will do exactly what it’s supposed to do. Yet, technology has a reputation for failing and being hard to work with. Might we be so bold as to suggest that the majority of technology problems are actually caused by humans? Here are three ways that human behavior breaks perfectly good technology.

Ignorance
Every piece of technology comes with a learning curve. This is why instruction manuals are included with the purchase of new equipment. Do you have the time to pour over every page of the included manual to learn about all of its features? Unless you're a technology aficionado, you likely only have time to learn about its basic functions.

By not reading the manual cover to cover, you run the risk of improperly operating your new tech and breaking it. Thankfully, you don’t have to be a technology expert to take advantage of the latest solutions for your business. You can outsource the reading of the instruction manual to SMART Services and have us be your on-hand technology experts. With us managing your technology, your business has expert oversight that will protect you from the many well-intentioned-yet-ignorant mistakes employees often make that cause technology to fail.

Apathy
When it comes to information technology, most of it includes a degree of maintenance, like updating software, performing virus scans, cleaning the dust off the hardware components, and much more. Technology maintenances must take place. If they don’t, then the tech will break down. Because technology maintenances dull activities, it’s easy for a user to take a nonchalant attitude towards their tech chores and not do them--especially when the technology appears to be working just fine.

Do you not want to be troubled about doing those pesky tech maintenances? With SMART Services’s managed IT services, you can let us sweat the small stuff. We’ll remotely take care of your network maintenances so that you can remain apathetic towards your tech, for the purpose of caring more about doing what you do to make money for your business.

Stubbornness
Humans have a rebellious side that doesn’t like to be told what to do. Therefore, whenever an employee gets instructed by the IT manager that they once again need to change their password for security purposes, it may be natural for the employee to respond to such a request by telling the IT tech to “stuff it.” It may feel good to buck authority, but a stubborn attitude that ignores best security practices will leave a system vulnerable.

At SMART Services we’re as stubborn as they come...about saving you money!

The human factor will always work against the intentions of technology, and SMART Services will do everything we can to make technology work for you. To take advantage of our managed IT services and gain expert IT oversight over your network by having us take care of those pesky IT maintenances, give us a call at 586 258-0650.

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