Computer Broke? Phone it In!

When people talk about "phoning it in," they usually refer to purposely doing subpar work at their job. However, when a computer breaks and someone "phones it in," they're referring to calling remote IT support, which has a completely different connotation because remote IT service is service that's of the highest quality!

Remote IT support is a completely different way to approach computer repair than having to make arrangements for an IT technician to visit the premise for every issue. Additionally, SMART Services makes remote IT support easy by offering the service at an affordable flat rate. This makes it so that anybody in the office can phone in a PC problem into SMART Services and not have to worry about the call turning into a major expense that's going to break the operations budget. The remote IT support approach is a much better way to go about IT, as evidenced by having your company's workstations run at optimum levels, instead of having slow computers resulting from an avoidance of large and scary repair bills.

As long as computers have been sold, phone support has been available. Even back when PC monitors were black and green, computer manufacturers gave customers a help desk phone number where an operator would give expert advice, and often charge a premium for their service. This was often a frustrating experience as super knowledgeable technicians tried to explain basic concepts to users. Scenarios like these influenced pop culture with humorous TV shows like IT Crowd, in which apathetic technicians would ridicule users and fix every problem by asking them to, "Turn the computer off and on again."

Thanks to remote monitoring and maintenance (RMM) tools used by SMART Services, the frustration stereotypically associated with calling a PC help desk is removed. Using RMM tools, our experienced technicians can simply remote into your computer and control your cursor from our end, allowing us to quickly find and provide a fix. This is a major innovation in the way computer support is provided, because no longer is solving the problem 100% dependent upon the user accurately explaining the problem over the phone to an IT professional. Also, the IT technician no longer has to tell the user exactly what to click on, trusting that the user can follow technical directions.

Whenever a user like you or one of your employees experiences an computer problem, all you have to do is call SMART Services at 586 258-0650 and we'll be able to use our tools to accurately diagnose the problem. RMM tools give us the ability to monitor the status of your computer, and whenever we detect a bug or an issue, we can automatically take care of the problem and not have to get you on the phone and waste your time about it. This service saves you money from expensive downtown resulting from a computer not being properly maintained.

So go ahead, phone in all of your computer problems to SMART Services. It's the only time that "phoning it in" is encouraged in the workplace!