Let’s say you get a bill in the mail for technology support, but you don’t necessarily know why you got it. Pretty troubling, right? Clearly someone in your organization isn’t privy about the proper method of getting help for their technology, but if you regularly work with a break-fix IT provider, this kind of correspondence (and cost) is unavoidable. Thankfully, there’s a simple solution to make sure that something like this doesn’t happen again.
The aforementioned scenario is created when you expect your employees to contact tech support when they are experiencing an issue, rather than contacting someone within your organization. If your company doesn’t have someone dedicated to IT support, they might be left with no choice but to reach out to someone who can help them, whether it’s in your budget or not; especially if it means completing a project on time. How can you keep your organization from being surprised by hefty IT support invoices?
It’s clear that working with a managed service provider who offers help desk support is better for your business. Managed IT providers like SMART Services charge only a flat monthly rate based on your service level agreement, rather than unexpected bills for unexpected support. You don’t have to worry about a stray call from an employee accruing extra charges since, as the call is covered under your service level agreement.
Consider how much can change simply by looking at your help desk solution in a different way. If your organization is billed per call for IT help, your employees might hesitate to reach out when something goes wrong. While these intentions are noble, IT issues that go ignored can escalate into full-fledged problems that can eventually cause downtime. Workers using machines that suffer from performance issues will be less productive, causing long-term problems and creating stress for your workforce.
Give Your Staff “All You Can Eat” IT Support
A good solution to the IT support conundrum is to give your staff access to unlimited IT support so that they can get the most out of their technology and perform their tasks with minimal issue. You want an IT provider that isn’t billed per call, but one that costs a set rate every month. This means that you can effectively get as much support as you want and/or need for no extra cost. This is extraordinarily important if you want a predictable IT budget.
But How Can You Get this Kind of IT Assistance?
We know a reliable way to make sure that your business never has trouble accessing trained IT professionals. SMART Services wants to help your organization get past the problem of a limited IT budget through affordable monthly payments for all-you-can-eat IT support. With a help desk solution from SMART Services, you’ll never be left wanting more with your IT support. Gorge yourself on our expertise and use it to further your business’s operations.
To learn more, reach out to us at 586 258-0650 .