myAGENCYcloud

Our industry-leading, complete cloud solution sets the standard for independent agency cloud solutions.

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 myAGENCYcare

Strategically optimize and protect your infrastructure with 24/7 proactive monitoring, plus much, much more!

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Security & Backup Solutions

myAGENCYmaildefense and myAGENCYbackup help protect your data and keep your business running.

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Welcome to SMART Services - The IT Experts

for Independent Insurance Agents

SMART Services has been providing strategic IT services to hundreds of independent insurance agencies since 1991. 25 plus years emblem MASTER business small25whiteWe strive to give agents enterprise-level services and solutions at prices that work for agencies. Time and experience have helped us develop best practices and workflow procedures around a proactive philosophy designed to keep your focus on your agency, not your technology.

Our team of experts can become your outsourced IT department; responding to issues quickly, often before you even know about them. Covering everything from your servers and network infrastructure, to your computers, workstations and mobile devices, we provide end-to-end solutions for all of your technology needs, both on the ground and in the cloud.

With SMART Services as your outsourced IT partner, you will experience:

  • Less Downtime - Faster resolution leads to more productivity
  • Fewer Day-to-Day Issues - Proactive maintenance prevents issues in general
  • More Opportunities - And more time in the day to take advantage of them
  • Flat-Rate IT Budget - Know your IT expenses ahead of time, your accounting department will thank you!
  • Infrastructure Protection - Keep your network and devices safe and secure
  • Business Continuity - Through backup and disaster recovery methods and best practices
  • A Good Night's Sleep - Knowing your business is in good hands 24x7.


Not sure where to begin, or even if SMART Services is a good fit for your agency? Contact us to learn more about how we can help move your business forward.

Since 1991, we have provided independent insurance agents with proactive, fast, and expert technology services.

Join our Growing Team!

Job postings at SMART IT Services, Inc.

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Acceptable Use and Liability

SMART I.T. SERVICES INC. ACCEPTABLE USE POLICY

SMART I.T. Services Inc. (SMART Services) Acceptable Use Policy is to ensure the responsible use of SMART Services’ networks, services, systems, websites, and products by our customers and other users of SMART Services products and services, and to enable SMART Services to provide Clients with reliable, secure, and efficient services. By using SMART Services’ products and services, Clients agree to be bound by the terms of this Acceptable Use Policy.

PROHIBITED CONTENT

SMART I.T. Services Inc. (SMART Services) Acceptable Use Policy is to ensure the responsible use of SMART Services’ networks, services, systems, websites, and products by our customers and other users of SMART Services products and services, and to enable SMART Services to provide Clients with reliable, secure, and efficient services. By using SMART Services’ products and services, Clients agree to be bound by the terms of this Acceptable Use Policy.

  1. Not to violate the laws, regulations, ordinances or other such requirements of any applicable Federal, State or local government.
  2. That may expose SMART Services to criminal liability.
  3. That may adversely affect SMART Services products and services or other SMART Services Customers or Clients. Clients are prohibited from facilitating the violation of any of this AUP or another provider’s AUP. This includes, but is not limited to, distributing, transmitting, or otherwise providing any product or service that violates this AUP or another provider’s AUP.
  4. clients shall not use SMART Services products and services to distribute, transmit, or store material that is inappropriate, as determined by SMART Services, or material that may infringe any copyright, trademark, patent, trade secret, or other proprietary rights of any third party information; contain nudity, pornography or other content deemed adult related; profess hatred for particular social, ethnical, religious or other group; contain viruses.
  5. Clients shall not use SMART Services products and services to distribute, transmit, or store material that may be harmful to, or interfere with, SMART Services products and services or any third party’s systems, networks, web sites, or services. Such prohibited content includes, but is not limited to worms, viruses, or Trojan horses, time bombs, corrupted files, or any other similar software or programs that may damage the operation of a computer or a person's property.
  6. Clients shall not use SMART Services products and services to distribute, transmit, or store material containing fraudulent offers for products or services, or any advertising or promotional materials that contain deceptive, false, or misleading statements, representations, or claims. Clients are prohibited from submitting any false or inaccurate data on any order form, contract, or online application, including the fraudulent use of credit cards.

EMAIL AND SPAM POLICY

Clients shall not use SMART Services products and services to transmit unsolicited email messages including, without limitation, unsolicited bulk email, where such emails could reasonably be expected to provoke complaints (“spam”), Spamming using third-party proxy, aggregation of proxy lists, or proxy mailing software installation. Clients are prohibited from using the services of another provider to distribute spam or to promote a site hosted on or connected to SMART Services products and services, or Hosting any web pages or providing any services to support “spam”. Smart prohibits the following activities listed without limitation hereunder:

  1. Send email messages that are excessive.
  2. Send email messages intended to harass others.
  3. Continue to send email messages to a recipient that has indicated that he/she does not wish to receive them.
  4. Send email with forged TCP/IP packet header information.
  5. Send malicious email, including, without limitation, “mail bombing.”
  6. Send or receive email messages in a manner that violates the policies of any other Internet service provider.
  7. Use an email box exclusively for the storage space for data.
  8. Forging of e-mail headers (i.e. “spoofing).

ACTIONS

Clients shall not use SMART Services products and services to conduct activities that may be harmful to, or interfere with, SMART Services products and services or any third party’s networks, systems, services, or Web sites. Clients are prohibited from violating or attempting to violate the security of SMART Services products and services, or the computers, accounts, or networks of another party. Clients are prohibited from any activity considered as attempted security violations, including, but not limited to, any form of scanning, probing, or other testing of information to gather activity. Inappropriate activity may result in civil and/or criminal liability. SMART Services will investigate such activity, and may involve and cooperate with law enforcement authorities.

POLICY MODIFICATIONS

SMART Services reserves the right at any time to modify the policies by posting any changes to this policy on its website, at which time the modified acceptable use policies will supersede and replace the prior Acceptable Use Policies.

Privacy Policy

SMART IT SERVICES PRIVACY STATEMENT

SMART IT Services (“SMART” or “We”) takes measures to ensure that the use and disclosure of your private personal information is consistent with applicable law.

This Privacy Statement explains what personally identifiable information we collect, why we collect it, how we protect it, how we use it, and how and why, in certain cases, we share such information with other parties. Our Privacy Statement is effective 11/22/2013, and may be amended from time to time.

Our Privacy Statement applies to personally identifiable information collected or used when we offer products or services to consumers.

INFORMATION THAT WE COLLECT AND MAY DISCLOSE

We collect information from and about you in order to comply with applicable laws and to provide the superior level of service that you expect. Personally identifiable information may include: names, addresses, phone numbers or e-mail addresses, social security number; driver's license information; income tax documents for you and your family; bank statements; and investment records.

Specific examples of personal information that we collect and may disclose to affiliates and certain third parties may include:

  • Information we receive from you on new account and service request forms.
  • Information about your transactions with us, our affiliates, and others such as account balances, payment history, account activity and statements.
  • If you visit our Internet web site, www.SMARTservices.com (the “website”), information you may submit to us on our website forms and information we may collect through “cookies” (explained below).

HOW WE USE YOUR INFORMATION

SMART and third-party service providers may work together to provide a variety of services, and they may need to share personally identifiable information received you to maintain an efficient and effective level of service.

The responsible use and disclosure of the personally identifiable information we collect is crucial to our ability to provide you with the services that you expect, and may occur under a variety of different circumstances. For example, we may:

  • Use personally identifiable information internally for the purposes of furthering our business, which may include analyzing information we receive form you, matching that information with the information of others, processing services, maintaining accounts, resolving disputes, preventing fraud and verifying your identity.
  • Disclose personally identifiable information when required by law, such as requests for personally identifiable information in connection with a judicial, administrative or investigative matter.
  • Use and disclose personally identifiable information on an aggregate basis. This means that we may combine parts of your information with parts of the information from our other users without including other identifying components of that information, such as name, complete telephone number, complete e-mail address or your street address, in the combination.

SHARING WITH NONAFFILIATED SERVICE PROVIDERS

We may disclose personally identifiable information to nonaffiliated service providers who perform business functions on our behalf, which may include marketing of our products and services, check printing, and data processing. Nonaffiliated third party service providers often aid us in the efficient and effective delivery of services and there may be circumstances where it is necessary to disclose personally identifiable information we collect to such parties. However, before we disclose personally identifiable information to a nonaffiliated party, we require them to agree to keep that information confidential and secure and to use it only as authorized by us. Also, we will only share your nonpublic information with nonaffiliated third parties where permitted by applicable law.

SMART does not share, sell, or rent personally identifiable information with outside marketers.

HOW WE PROTECT YOUR INFORMATION

SMART maintains a comprehensive information security program designed to ensure the security and confidentiality of customer information, protect against threats or hazards to the security of such information, and prevent unauthorized access. This program includes:

  • Procedures and specifications for administrative, technical and physical safeguards.
  • Security procedures related to the processing, storage, retention and disposal of confidential information.
  • Programs to detect, prevent and when necessary respond to attacks, intrusions or unauthorized access to confidential information.
  • Restricting access to customer information to employees who need to know that information to provide products and services to you, and appointing specific employees to oversee our information security program.
  • Employee training programs to insure that all employees are trained regarding our information security program and the laws applicable to the proper safeguarding and disposal of personal identifying information.

However, we cannot and do not guarantee that unauthorized, inadvertent disclosure never may occur.

DISPOSAL OF BUSINESS RECORDS

SMART disposes of all business records containing personally identifiable information in accordance with applicable state and federal laws.

COMMUNICATIONS FROM SMART

Based upon any personally identifiable information you may provide to us, we may occasionally send you some or all of the following promotional communications:

  • information on products, services, special deals, promotions
  • SMART newsletters

Out of respect for your privacy, we provide you a way to unsubscribe from these communications. Please see the “Choice and Opt-out” section.

In addition, however, based upon any personally identifiable information we receive from you as a result of an account you create or products or services you request from us, we also may occasionally send you some or all of the following:

  • service-related announcements, on rare occasions when it is necessary to do so (for instance, if our service is temporarily suspended for maintenance, we might send you an email)
  • communications in response to inquiries, service requests, and account management

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account, subject to any contractual obligations.

CHOICE AND OPT-OUT

If you no longer wish to receive any promotional communications from us, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by e-mail at  or by phone at 586 258-0650 .

LOG FILES

The website gathers certain user information automatically and stores it in log files. This information may include, among other things, internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. This information does not identify individual users. We may use this information to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

COOKIES

We use cookies on the website. A cookie is a small file stored on a user’s computer for record-keeping purposes. We do not link the information we store in cookies to any personally identifiable information you submit while on the website.

We may use both session ID cookies and persistent cookies. A session ID cookie expires when you close you browser. We use session cookies to make it easier for you to navigate our site. A persistent cookie remains on your hard drive for an extended period of time. We may set a persistent cookie to store your passwords, so you don’t have to enter it more than once. We also may use persistent cookies to enable us to track and target the interests of our users and to enhance the experience on the website. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

If you reject cookies, you may still use the website, but your ability to use some areas of the website, such as contests or surveys, may be limited.

LINKS TO OTHER SITES

The website may contain links to other sites that are not owned or controlled by SMART. SMART is not responsible for the privacy practices of such other sites. If you have concerns regarding the privacy practices of other sites, you should read the privacy statements available at those sites.

This privacy statement applies only to information collected by the website.

TRANSFER OF CUSTOMER INFORMATION

Customer lists and other information provided to us are our business assets. If we merge with another entity or if we sell our assets to another entity, such information, including personally identifiable information provided us, may be included among the assets to be transferred.

CHANGES IN THIS PRIVACY STATEMENT

We reserve the right to modify this privacy statement at any time, so please review it frequently.

If we decide to change our Privacy Statement, we will post those changes on the website so our users and investors are always aware of what information we collect, use and disclose. If at any point we decide to use or disclose personally identifiable information received from you in a manner different from that stated at the time it was collected, we will notify you in writing. We will otherwise use and disclose personally identifiable information in accordance with the Privacy Statement that was in effect when such information was collected.

AVAILABILITY OF OUR PRIVACY STATEMENT

The most up-to-date Privacy Statement is posted on the website at www.SMARTservices.com, or you may call us at 586 258-0650  to request a copy.

CONTACT US

If you have any questions or suggestions regarding our Privacy Policy, please contact us at  or by phone at 586 258-0650 .

Now Available: The "Get SMART" App from SMART I.T. Services!

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SMART I.T Services, Inc. has released is new app called GetSMART for both the iPhone and Android platforms.

The Get SMART app contains resources for SMART I.T. Services, Inc. customers and potential customers. The app allows you to submit new service requests, check the status of existing requests, contact us, and to learn more about SMART I.T. Services, Inc.

Get Help - Allows you to submit a Service Request from your SMART Phone
Portal - Connect to the SMART I.T. Services customer portal to review the status of a Service Requests and more.
Videos - Allows you to watch videos from SMART services on your smartphone, including recorded webinars and educational sessions
Contact - Get current contact information and map for SMART I.T. Services.
Events - Look up and register for upcoming SMART I.T. Services events.
Fan Page - Connect with the SMART Services fan page on Facebook.
News - Get the latest I.T. news from SMART I.T. Services, Inc.'s RSS feed


SMART I.T. Services, Inc. has been in operation since 1991 and has served thousands of company's I.T. needs over the years. Our main focus is working with the insurance industry. We primarily work with Insurance Agencies and regional Insurance Carriers. SMART I.T. Services, Inc. provides its clients with a variety of solutions including network consulting services, systems integration, hardware configuration and support, electronic document management, data backup and disaster recovery, communication solutions, cloud services, and more. Our reputation is built on providing excellent service and dedication to our clients. We are proud to say that our business has grown thanks to the kind referrals of our satisfied clients.

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