myAGENCYcloud

Our industry-leading, complete cloud solution sets the standard for independent agency cloud solutions.

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 myAGENCYcare

Strategically optimize and protect your infrastructure with 24/7 proactive monitoring, plus much, much more!

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Security & Backup Solutions

myAGENCYmaildefense and myAGENCYbackup help protect your data and keep your business running.

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Welcome to SMART Services - The IT Experts

for Independent Insurance Agents

SMART Services has been providing strategic IT services to hundreds of independent insurance agencies since 1991. 25 plus years emblem MASTER business small25whiteWe strive to give agents enterprise-level services and solutions at prices that work for agencies. Time and experience have helped us develop best practices and workflow procedures around a proactive philosophy designed to keep your focus on your agency, not your technology.

Our team of experts can become your outsourced IT department; responding to issues quickly, often before you even know about them. Covering everything from your servers and network infrastructure, to your computers, workstations and mobile devices, we provide end-to-end solutions for all of your technology needs, both on the ground and in the cloud.

With SMART Services as your outsourced IT partner, you will experience:

  • Less Downtime - Faster resolution leads to more productivity
  • Fewer Day-to-Day Issues - Proactive maintenance prevents issues in general
  • More Opportunities - And more time in the day to take advantage of them
  • Flat-Rate IT Budget - Know your IT expenses ahead of time, your accounting department will thank you!
  • Infrastructure Protection - Keep your network and devices safe and secure
  • Business Continuity - Through backup and disaster recovery methods and best practices
  • A Good Night's Sleep - Knowing your business is in good hands 24x7.


Not sure where to begin, or even if SMART Services is a good fit for your agency? Contact us to learn more about how we can help move your business forward.

Since 1991, we have provided independent insurance agents with proactive, fast, and expert technology services.

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About Jerry Fetty

Jerry Fetty is founder and CEO of SMART I.T. Services, Inc., an Information Technology service company that specializes in helping independent insurance agencies increase their productivity and profitability by harnessing the power of technology.

Jerry has over 30 years of networking technology experience and holds a variety of certifications including Associate in Information Technology (AIT) from the Insurance Institute for CPCU; CompTIA Certified Document Imaging Architect (CDIA+), A+, Network+, and I-Net+; Microsoft Certified Professional (MCP); Cisco Certified Network Associate, Certified

Network Design Architect, Certified Wireless Field Engineer, and Certified Wireless Field Technician; and more. He also serves as a Board Member for the MSP Alliance, the world’s largest professional association and accrediting body for the Managed Services Industry.

Jerry’s expertise lies in the insurance technology and automation field, where he has designed and overseen thousands of successful system implementations. In addition to his extensive hands-on experience, Jerry is a recognized local and national speaker and author on insurance information technology. But don’t let his extensive technology background scare you; Jerry translates concepts and “geek speak” into easy-to-understand terms.

Jerry’s prior speaking engagements at both the national and local level include Michigan Association of Insurance Agents (MAIA) Convention, MAIA's Great Lakes Automation Day (GLAD), AMS Users' Group (national and local groups), AMS PowerUsers Conference, Applied Systems User Group (national and local groups), HIGH-TECC (national insurance technology convention produced by Steve Anderson's The Anderson Agency Report), and Insurance Board of Northern Ohio (IBNO).

Insurance industry publications, including Rough Notes and Michigan Agent Magazine, have featured Jerry’s articles and contributions, and he writes the popular “Guru’s Guidance” column for SMART I.T. Services’ bi-monthly newsletter.

What is the Cloud?

The Definition of Cloud Computing

Cloud computing is managed, shared applications, development platforms, or computing infrastructure accessible via the internet. It provides options such as bandwidth and on-demand computing power with flexible capabilities normally purchased as a metered service.

The National Institute of Standards and Technology (NIST) defines cloud computing as a "model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction." NIST lists five essential characteristics:

  • On-Demand Self Service - A consumer can unilaterally provision computing capabilities, such as server time and network storage, as needed automatically without requiring human interaction with each service provider.
  • Broad Network Access - Capabilities are available over the network and accessed through standard mechanisms that promote use by heterogeneous thin or thick client platforms (e.g., mobile phones, tablets, laptops, and workstations).
  • Resource Pooling - The provider's computing resources are pooled to serve multiple consumers using a multi-tenant model, with different physical and virtual resources dynamically assigned and reassigned according to consumer demand. There is a sense of location independence in that the customer generally has no control or knowledge over the exact location of the provided resources but may be able to specify location at a higher level of abstraction (e.g., country, state, or datacenter). Examples of resources include storage, processing, memory, and network bandwidth.
  • Measured Service - Cloud systems automatically control and optimize resource use by leveraging a metering capability at some level of abstraction appropriate to the type of service (e.g., storage, processing, bandwidth, and active user accounts). Resource usage can be monitored, controlled, and reported, providing transparency for both the provider and consumer of the utilized service.
  • Rapid Elasticity - Capabilities can be elastically provisioned and released, in some cases automatically, to scale rapidly outward and inward commensurate with demand. To the consumer, the capabilities available for provisioning often appear to be unlimited and can be appropriated in any quantity at any time.


According to NIST, cloud computing is deployed four ways over three service models. The three service models are:

  • Software as a Service (SaaS) -The capability provided to the consumer is to use the provider's applications running on a cloud infrastructure. The applications are accessible from various client devices through either a thin client interface, such as a web browser (e.g., web-based email), or a program interface. The consumer does not manage or control the underlying cloud infrastructure including network, servers, operating systems, storage, or even individual application capabilities, with the possible exception of limited user-specific application configuration settings.
  • Infrastructure as a Service (IaaS) -The capability provided to the consumer is to provision processing, storage, networks, and other fundamental computing resources where the consumer is able to deploy and run arbitrary software, which can include operating systems and applications. The consumer does not manage or control the underlying cloud infrastructure but has control over operating systems, storage, and deployed applications; and possibly limited control of select networking components (e.g., host firewalls).
  • Platform as a Service (PaaS) - The capability provided to the consumer is to deploy onto the cloud infrastructure consumer-created or acquired applications created using programming languages, libraries, services, and tools supported by the provider. The consumer does not manage or control the underlying cloud infrastructure including network, servers, operating systems, or storage, but has control over the deployed applications and possibly configuration settings for the application-hosting environment.


The four deployment models are:

  • Public Cloud - The cloud infrastructure is provisioned for open use by the general public. It may be owned, managed, and operated by a business, academic, or government organization, or some combination of them. It exists on the premises of the cloud provider.
  • Private Cloud - The cloud infrastructure is provisioned for exclusive use by a single organization comprising multiple consumers (e.g., business units). It may be owned, managed, and operated by the organization, a third party, or some combination of them, and it may exist on or off premises.
  • Community Cloud - The cloud infrastructure is provisioned for exclusive use by a specific community of consumers from organizations that have shared concerns (e.g., mission, security requirements, policy, and compliance considerations). It may be owned, managed, and operated by one or more of the organizations in the community, a third party, or some combination of them, and it may exist on or off premises.
  • Hybrid Cloud - The cloud infrastructure is provisioned for exclusive use by a single organization comprising multiple consumers (e.g., business units). It may be owned, managed, and operated by the organization, a third party, or some combination of them, and it may exist on or off premises.

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              This whitepaper evaluates the differences between traditional technical support practices and modern managed IT practices and the pros and cons of both.

               

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