SMART Blog

Smart Services has been providing independent agents with proactive, fast, and expert technology services since 1991.

Jerry Fetty is the CEO and founder of SMART I.T. Services, Inc. Jerry has been called the "Geek King". He has been helping companies make smart decisions about their networks and automation systems for over 30 years.

Teamwork Requires Innovative Collaboration Tools

Teamwork Requires Innovative Collaboration Tools

Collaboration is critical to the success of your organization, and in a lot of ways, productivity can’t happen without it. Some modern collaboration tools have improved operations so much that they have completely changed the workplace dynamic, making meetings easier to manage, clients easier to communicate with, and managing in-house processes in a more efficient way. It’s no surprise that the right collaboration tools can help your organization overcome just about anything.

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AI and IT: A Natural Match

AI and IT: A Natural Match

Artificial Intelligence is one technology that garners excitement and fear. People’s imaginations tend to run away with them when they have conversations about AI. Businesses of all types are starting to figure how they can utilize advanced artificial intelligence platforms and machine learning to facilitate better business, but is it working? Let’s take a look at how AI innovation is changing business and see how ready AI is for primetime.

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Lean on Your Staff When Upgrading Technology

Lean on Your Staff When Upgrading Technology

Sometimes a business focuses too much on what they think they need without asking for the opinions of the ones actually responsible for utilizing it--the end user. Implementing a new technology solution in this way is like asking a client what their favorite ice cream is, then giving them the one you think it should be. In terms of your company’s IT, productivity can go a long way if you just take a moment to listen to your organization’s employees.

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A Cybersecurity Overview

A Cybersecurity Overview

Cybersecurity is one of the most talked about problems facing the modern business. This is because cybercrime has increased precipitously while businesses have moved more of their processes onto the computer. Planning how to protect your business’ crucial digital resources from corruption and theft has never been more important. We’ll take a look at some of the problems we are seeing that are negatively affecting small and medium-sized businesses' ability to do business effectively.

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Build a Business Continuity Plan that Works

Build a Business Continuity Plan that Works

Business continuity is one subject that not a lot of people know a lot about. This is largely because there isn’t a curriculum that presents a comprehensive outline on how to deal with disaster. This month, we’re going to share some continuity strategies that work, regardless of the situation, to get your business coordinated and back up and running fast following an unfortunate situation.

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Password Practices that Work to Secure Your IT

Password Practices that Work to Secure Your IT

You may be surprised to find out that your business is constantly under threat of being hacked. For this reason it is extremely important that you have an idea of how to keep unwanted users out of your network and out of your applications. Passwords are often times the last (only) line of defense against all manners of threats. Therefore, you need to make them as secure as possible to mitigate the threat in any way you can. We’ll walk you through this process.

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Break-Fix Basically Breaks Budgets

Break-Fix Basically Breaks Budgets

Small businesses with limited budgets and staffing have always had trouble managing and maintaining their technology solutions. Working with limited resources doesn’t have to be a challenge, but more often than not, technology creates problems for organizations that don’t have a dedicated IT support system. What if we told you that it didn’t have to be this way, and that accessible IT management is something that all businesses can achieve?

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Add VoIP Today for a Better Telephone System

Add VoIP Today for a Better Telephone System

For many businesses, the struggle of how they keep in contact both internally and externally is very real. Some companies are still at the mercy of their telephone providers, which is far from the ideal approach to communications. Indeed, there is a better option for companies in need of a comprehensive telephony platform, and it’s Voice over Internet Protocol, or VoIP for short.

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Companies Look to BDR for Business Continuity

Companies Look to BDR for Business Continuity

Data backup is one of the most important parts of maintaining a business, but it’s not something that some organizations even consider until it’s too late to undo the damage done. In any case, data backup is a critical part of any successful business, but it’s not as simple as implementing a solution and hoping it works. We’ll walk you through the proper steps for making sure your organization has a successful data backup solution when it’s needed most.

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E-Waste Continues to Be a Major Problem

E-Waste Continues to Be a Major Problem

The world produces over 50 million tons of e-waste every year as consumers and businesses throw out their smartphones, computers, and appliances, less than 20 percent of which is properly recycled. The other 80 percent ends up in a landfill or broken down improperly. Today, we will talk about our growing e-waste problem and what industry professionals are doing to reduce it.

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Office Technology Seeing Innovative Change

Office Technology Seeing Innovative Change

Innovation in the workplace has changed the way that operations have been handled over the years. These days, office technology innovation might seem like it’s hitting a lull compared to previous jumps, but there are still plenty of ways that it’s improving the quality and productivity of the workday. With the right tools, your business can improve its access to data and enhance its productivity in ways previously unseen.

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Businesses Need to Feature a Virtual Private Network

Businesses Need to Feature a Virtual Private Network

In today’s age of mobile work, employees are taking data outside the safety of your infrastructure and using it to be productive. This comes with the unfortunate side-effect of the data being more at risk than ever before. Thankfully, modern technology provides solutions to this dilemma--chief among them being the virtual private network, or VPN.

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Automating Network Monitoring for Best Results

Automating Network Monitoring for Best Results

Some parts of running your business’ infrastructure involve a lot of time… time that you simply don’t have in the day. Applying patches, monitoring network traffic, and updating software solutions are all the usual culprits. In light of this, we recommend that businesses implement a solution that allows for management to occur remotely, as it can provide a great benefit for businesses with both limited workforces and budgets.

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What Companies Need to Do to Seriously Thwart Cyberattacks

What Companies Need to Do to Seriously Thwart Cyberattacks

If you don’t think that your business is under attack from the Internet, you’re likely to be running an organization that will be decimated by a cyberattack. If you want to avoid this scenario, you will have to be prepared to do what you can to keep it safe. This entails following some strict rules and being smart about where and when to deploy security checkpoints. We looked at what today’s cyberattack entails and what an organization needs to do in order to keep the threats that are bandying about from having a marked effect on your business.

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Hacks Everyone On Your Team Should Know

Hacks Everyone On Your Team Should Know

There are countless threats out there that your business could fall victim to, but they generally all have one thing in common: more often than not, the user is a weak point in the defenses of your organization. We’ve put together a list of some of the most devastating hacks that your users should be aware of so they can best respond to them.

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Do You Know When You Need to Upgrade Your Business Computer?

Do You Know When You Need to Upgrade Your Business Computer?

It’s not something that we as business owners like to think about, but the fact of the matter is that no technology you implement will last until the day you close up shop for business. To mitigate the costs of your technology failing, you need to take measures now, including proactive monitoring for the various signs of failure. Be on the lookout for the following.

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Collaboration Is a Priority For Many Businesses

Collaboration Is a Priority For Many Businesses

Innovation takes many forms, whether it’s implementing automated solutions to ensure tasks get done or implementing new ways to get work done by your in-house staff. Collaboration is one of the ways that your business can benefit from innovation, as the right solutions can make a world of difference. We’ll discuss some of the more innovative collaboration solutions that you can implement for your business.

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5 Backup and Recovery Questions, Answered

5 Backup and Recovery Questions, Answered

Data backup is a critical component for businesses, as damage control is needed by just about any organization that has day-to-day interactions in risky environments like the Internet. Furthermore, some organizations are located in high-risk areas where natural disasters are a considerable threat. Regardless, there is one situation where all businesses need to be wary about data security, and that’s user error. Our point is that it doesn’t matter where your business is located or what industry it’s in; there will always be situations where data backup will be helpful, so consider how it must be implemented now before it’s too late.

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You Don’t Need a Disaster to Hit to Use a Backup Solution

You Don’t Need a Disaster to Hit to Use a Backup Solution

All businesses need to take preventative measures to secure their futures, but did you know that data backup isn’t just about making sure your business survives in the event of a disaster? While natural disasters, user error, and other means of data loss can all be reduced through the development of a substantial data backup plan, your organization will find use for your backup even during normal everyday operations, providing a significant return on your investment.

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IT Security Tips for the Frequent Traveler

IT Security Tips for the Frequent Traveler

Depending on your perspective, traveling for work can be exhilarating or frustrating. Wherever you land on it, there are certain truths you have to face when traveling, especially when it comes to your IT. We all know just how important data is, and if you are traveling for work, keeping your company’s data safe has to be made a priority. Since travelers have a tendency to use Wi-Fi accounts that seem secure enough until something bad happens, today we will go into detail about working life on the road, and how to prepare for situations without putting your client’s or company’s data at risk.

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