SMART Blog

Let me ask you something: how well does your current IT support function?

If your first instinct is to say something vaguely positive, like “good” or “fine,” you’re probably missing out on significant benefits that could come from a more immersive and fleshed-out service delivery, rather than a stopgap meant to preserve the status quo. If your provider has never asked you about the future and your goals for it, it may be time to seek what else is out there.

With the rise of generative AI infiltrating pretty much every sector of society, it’s no wonder that businesses are finding creative new ways to use it for their gain. However, you need to be especially careful when using generative AI in the workplace. Today, we want to cover three common no-no’s that your business should keep in mind as it navigates the wild landscape that is AI.

Network hubs, network switches, network routers… What does it all even mean? All of these devices and terms can be confusing, and to some, they might even be interchangeable. However, the fact remains that they all serve different purposes, and some might not be the right solution for your business’ needs. Today, we want to break down the differences and when you might consider one over the other for your infrastructure.

Today is the first day of the post-Windows 10 era, and if you are still running a PC with the popular operating system, trouble could be ahead if you don’t make a move immediately. In today’s blog, we will talk about your options going forward. Let’s get right into it.

How does your business use virtualization? We guarantee you that at least part of your infrastructure is virtualized to some degree, even if you don’t realize it. From hardware infrastructure to your desktop infrastructure, there are plenty of options for how your business can leverage virtualization for considerable impact.

It’s easy to skimp here and there when you run a business. After all, it isn’t cheap, and you have to make difficult decisions every day for where you’re prioritizing your spending. One area where you can’t scrimp on a substandard investment is your technology; especially an old computer that has broken down over and over again. If you’re not careful, that broken computer could be holding you back and costing you profit.

If you want your devices to keep running smoothly, including utility and security, you need to ensure they are updated. Updates sometimes cause problems beyond what they solve, however. What looks like a routine patch or update could impact your important applications, and if you’re not careful, you could potentially cause a downtime scenario simply by being proactive with your updates.

Does your business really still use that old fax machine? Chances are, it’s just taking up space and costing your business valuable time, money, and resources that would be better spent elsewhere. Let’s look at how a fax machine can actively hold your business back, both in terms of operations and budget.

No one likes the feeling of being plugged into work all the time. Not even the most diligent employees will appreciate receiving an email after hours. Yet despite this feeling, there’s an unspoken expectation that you are always on, so to speak, especially with the advent of mobile technology and remote work. How can you prevent these issues from escalating into burnout?

Synergy. Paradigm shift. Disruption. There are so many buzzwords saturating modern business jargon nowadays, including and especially “digital transformation.”

Unfortunately, “digital transformation” sounds big and, worse, expensive… especially for our small and medium-sized business neighbors. We wanted to step in and assure you that this is not the case and that any business can benefit from it, provided it is approached correctly and mindfully.

For those of you making the exciting leap from macOS to Windows, we understand that while the fundamental principles of computing remain, the execution often differs. In our ongoing series, we're dedicated to guiding you through these transitions, ensuring your journey into the Windows ecosystem is as smooth as possible. Today, we're tackling a universal computing challenge: the frozen application.

One of the greatest threats to modern businesses is a cyberattack and the consequent data breach. These types of threats often target outdated systems that haven’t been patched or upgraded with fixes to vulnerabilities. Today, we want to go over some of the most likely outdated hardware and software issues you might encounter on your own infrastructure so you can address them and keep your business safe.

Your business lives and dies by the strength of its network. If it’s not running well, your entire organization will feel it, and it could have serious implications for operations. You might end up with sluggish software or data transfers, among other issues. Here are some of the common holdups on your network that might be holding your business back.

There’s a lot of comfort to be found in familiarity. It’s why so many of us cling to the way we’ve always done things. It’s the root of the old adage, “if it ain’t broke, don’t fix it.” In many contexts, this can be very good advice. One place it isn’t: your business’ technology.

Neglecting to improve the technology your business relies on can itself incur significant inherent costs that aren’t immediately apparent. Let’s explore them to truly appreciate the benefits of keeping your business’ tech up to date.

Android 16 is now officially available for device manufacturers to implement, introducing significant enhancements to security through a new mode: Advanced Protection. Let’s focus on these enhancements and how they have altered a user’s built-in security within the operating system. 

Data loss is looming on the horizon, not just for you, but for all unprepared businesses. Are you confident in your ability to recover from a potential data loss incident? Like any IT challenge and risk, it helps to know what you’re up against, so today, we’re covering three of the most common data loss scenarios so you can be prepared for them well in advance.

Technology is meant to be the wind in your business' sails, propelling you forward, simplifying tasks, and making operations smoother than a freshly paved highway, right? Sometimes, it is! Other times, it feels more like a mischievous gremlin has been let loose in the engine room, and certain seemingly small habits can escalate into full-blown operational nightmares.

Here at SMART Services, we've seen a pattern or two. Today, let's shine a spotlight on three common technology missteps that might be silently sabotaging your productivity or even worse, leaving your digital doors wide open.

Do you know what goes into a successful data backup strategy? If not, know that your business depends on these contingencies to confidently face the challenges of today’s business world. Today, we’re breaking down the essentials of a sound backup strategy—and trust us when we say it’s more complicated than you think.

Deals are great, aren’t they? Offering some money and getting more than you’d expect in return… It’s the next best thing to free. It’s also really nice to get something fast.

Not so fast, though. As nice as they can make things seem, “cheap” and “quick” aren’t often synonymous with “effective” or “valuable.” In fact, selecting the presumably easy route regarding your business technology can ultimately lead to bigger problems in the form of something called tech debt.

There are, plainly and simply, too many ways that a modern small or medium-sized business can experience an issue that puts their IT out of commission in one way or another. Each one can hit one of these businesses particularly hard in the wallet.

Let’s review some today and discuss how they can be resolved.