Voice over Internet Protocol, or VoIP for short, is an increasingly-common communications protocol in businesses. It aids with providing reliable communication solutions to all users within an organization, without the need for extensive telephone cabling. However, if your VoIP experiences hiccups from time to time, here are a few troubleshooting tips.
Achieve a Stable Internet Connection
As is the case with most online technology, your business needs a strong Internet connection to ensure your systems remain online as much as possible. If your Internet connection is shaky, your calls could drop while you’re in the middle of important business. CyberTrend explains:
If you’ve ever been on a VoIP call and heard the other person’s voice cutting out, then you’ve experienced jitter, which is due to occasional packet loss. Other issues, such as echo and delay, also impact the quality of a VoIP call and are often caused by network-related issues.
Your business needs to ensure its Internet connection can handle the amount of expected traffic. You need to work with your Internet service provider to make sure your connection is as secure and stable as possible. (SMART Services can help you understand exactly what your business needs in order to ensure stability.)
Make Sure Your Network Can Handle It
As a business grows, so does the amount of traffic its network experiences. What worked for your company when you were just a small startup might not work now that you have more employees and more technology. Older networks, especially those that have an increased workload, might no longer be effective for use with VoIP technologies without some retooling. In general, any amount of activity on an aging network infrastructure could directly affect your ability to get work done in a timely and efficient manner. CyberTrend explains:
If you run your VoIP system in-house over your own network and encounter performance issues, then it's possible your current network was set up “using older assumptions,” says Dan Conde, Enterprise Strategy Group analyst. “When your network was built,” he says, “you perhaps only had regular landline phones and were not set up properly for VoIP.”
Professional technicians can analyze your business’ network infrastructure for any choke points that might be affecting the way your data and information are deployed. They can also help you shore up any weak points in your network, making it optimal for VoIP communication and so much more.
The goal is for your VoIP solution to be completely scalable to suit the needs of your business.
If you are not using a VoIP system, our trusted technicians can test your network to find out if it's ready and capable of handling VoIP. We can also offer assistance with both the preparation and implementation of your new communications solution. To learn more and get started, give SMART Services a call at 586-258-0650.