SMART Blog

One Wrong Click Can Delete Your Company's Data

One Wrong Click Can Delete Your Company's Data

It’s every agency owner’s worst nightmare: one mistake, and all of their data is wiped out. This very situation happened recently to a hosting provider, and his story serves as a cautionary tale regarding data storage best practices.

Hosting provider Marco Marsala came under fire on a server forum after he sought advice for dealing with a catastrophic error he made while trying to erase a few files. By utilizing the “rm -rf” command with undefined variables, he had inadvertently destroyed all data on the computer. What’s worse, his backups, mounted to the computers, were wiped as well.

This is actually a similar blunder that Pixar experienced, almost deleting Toy Story 2 prior to its release.

As a result, everything Marsala had for his company was destroyed (including the websites he had created and hosted for his 1,535 customers) with no backups surviving to restore the files.

The responses from other users on the forum were decidedly negative; a few dismissed the possibility of his company surviving the error, and others questioned his abilities as a programmer. One poster recommended Marsala seek legal counsel rather than technical advice, as he predicted Marsala was “going out of business.”

The consensus on the feed was that the best chance for any data recovery was to recruit the help of a data recovery firm. Fortunately for Marsala, such a data recovery company was able to recover his files and his biggest hit was financial -- both from the recovery company’s fees and from the reduced income due to the loss of business he suffered.

By neglecting to follow best practices for backups, Marsala essentially invited this disaster to strike. Following basic best practices would have mitigated much, if not all, of Marsala’s problem. What happened to his data is exactly the reason all data backups should be kept offline, isolated from the original file on a separate system.

Without such measures in place, your data is subject to not only human error, as was the case here, but also other dangers. Fire, electrical surges, accidental equipment damage, theft, all of these events have the potential to jeopardize data that’s critical to your agency.

Are your data backups as secure as they should be? Do you even have a backup and disaster recovery solution put into place? Be certain by calling SMART Services at 586 258-0650 . We can advise you on what your business needs to survive the worst disasters, and assure that you and your clients’ information is prepared for anything.

that you and your clients’ information are prepared for anything.

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