SMART Blog

Featured 

Two-Factor Authentication Frequently Asked Questions

Two-Factor Authentication Frequently Asked Questions

Data security is such a core consideration of the modern business that every small effort you can take to protect your business is important. One such effort is the implementation of two-factor authentication. However, your employees may not initially feel entirely comfortable with some facets of two-factor authentication.

The two-factor authentication platform adds a valuable layer of security to your existing solutions by requiring an additional credential beyond just your typical username and password. This can be a PIN that is generated by an application or even a physical token like a key fob that provides access.

To make a long story short, your employees may not feel entirely comfortable with your organization requiring them to keep an application on their phone as they may value the autonomy they have over what they do and don’t keep on their personal device. As a result, they are bound to have questions that you will need to answer.

To assist you with this, we’ve compiled a few questions you may have to field, and how to answer them truthfully and diplomatically if you choose to implement two-factor authentication for your business.

What is it?
Two-factor authentication is another way to improve data security and prevent threats from infiltrating business network’s access points. Picture your network as a house that your data lives in, with the front door being the access point. The lock on your doorknob is your usual access credentials, username and password. 2FA adds a deadbolt to that door.

In other words, 2FA is the added security that can keep many threats out, at the cost of a tiny bit of convenience.

Why do I have to do this?
This line of questioning is indicative that an employee is resistant to change--unfortunately, information technology is built on change. Threats to a business’ security are always improving so they have the best chance of creating the most impact. To counter this, a business must acknowledge the risks inherent in powerful technology platforms and do everything they can to control access to their network. 2FA is just one of many ways to do that.

It is also important to remember that a chain is only as strong as its weakest link, so the entire business could be made vulnerable if one person doesn’t have the same dedication to organizational network security as the rest of the team. By implementing 2FA as a team, the business is better protected by the team.

Why do I have to do it on my personal phone?
This answer has two parts to it, one in the best interest to the business, the other being for the employee’s benefit. First off, economics. Does your business have the capital to spare to distribute mobile devices for the singular purpose of enacting 2FA? Typically, this isn’t the case.

Furthermore, which device is an employee more likely to favor? Their personal device that they have conditioned themselves into bringing everywhere, or the new, unfamiliar device they were just given for work?

What happens if I lose or forget my phone?
There are ways to get around a forgotten or misplaced device. In many cases, an organization can adjust an employee’s 2FA settings to allow them access via a new 2FA code, but this will require the employee to change their credentials. If the phone is lost, the company is still safe, as the Mobile Device Management platform that the 2FA implementation was likely part of will allow network administrators the requisite authority to handle the situation.

Can you see my personal stuff?
This question will likely come up. You should ensure your employees that the privacy of their personal data will not be betrayed, and that the authenticator will only be used to access their company materials.

Information can be a touchy subject, and its security is of paramount importance. Reach out to us at SMART Services for more help with your company’s data security.

Let Smart Services position your agency for tomorrow’s technological challenges. For more than 25 years, Smart Services has helped agencies across the U.S. face a changing environment by providing innovative technology solutions that allow agencies to focus on growing their business. MyAgency Cloud, our complete cloud solution, covers all your technology needs in the cloud or at your agency. In today’s competitive environment, it’s time to make your agency technology a strategic asset, instead of a liability. Let us show you how. To learn more, please call our expert agency technology advisor at 586-258-0650.

 

Comments

No comments made yet. Be the first to submit a comment
Guest
Already Registered? Login Here
Guest
Monday, October 15 2018
If you'd like to register, please fill in the username, password and name fields.

Captcha Image

Mobile? Grab this Article!

QR-Code dieser Seite

Tag Cloud

Thank You Human Resources Specifications IT Budget Software as a Service Small Business Avoid Downtime website WannaCry Take Your Agency to the Next Level SaaS Business Continuity Data Backup Search MSP Branding Customer Relationship Management Tablet Backup Bloatware Retail hacker Mobile Device Management Managed Service Doug Vanni Internet Exlporer Best Available Bryant Caudill Virtual Assistant Programming Best Practice Twitter Business Computing Information Consultant OneDrive Fax Server Business Management Compliance Regulations Printer Debate Running Cable Communication Blockchain Supercomputer Application Domains Managing Stress Computer Care IT Technicians Chromebook Printer Server Printing Virtualization Social WIndows Server 2008 Root Cause Analysis Microsoft Office 2010 Language Computer Alexa for Business Instant Messaging Tablets Distributed Denial of Service Comparison Vendor Management Maintenance Identity Theft Edge Managed IT Lifestyle Transportation Data Management Microsoft Windows 7 Password Benefits Management Text Messaging Outsourced IT Youtube IT Service iPad Analysis Audit IT Management Tech Term Hacking Advertising Virtual Desktop Books Entertainment Screen Mirroring FAQ Touchpad Television Video Surveillance Cost Management Microblogging Apple IT Services Social Networking IT solutions Connectivity Privacy User Error Facebook Shortcut Artificial Intelligence ISP MAIA Hetrick and Associates Work/Life Balance Streaming Media Chromecast Antivirus email encryption Net Neutrality Value Wayne Joubert Gifts Smartphones Smart Tech Taxes Teamwork Windows Current Events communications Going Green Humor Cybercrime Hardware Dark Web Cortana Saving Money Settings Email Office Tips robot Ciminal Networking Cloud Computing Operating Sysytem Microsoft Word Managed IT Services Employer Employee Relationship Bring Your Own Device Chevy HHR Server Conferencing Presentation Internet of Things Help Desk Mouse Saving Time Ransomware Safety hackers Tech Support IoT Network Congestion Back Up malware Windows 10s SMART Services IT Support Unified Communications Augmented Reality Disaster Recovery Computer Accessories GLAD DocStar IT Solutions Legal Tech Tip Near Field Communication Fun eWaste Data Loss Prodcutivity Avoiding Downtime Government Telephone Wireless IT consulting Encryption Hiring/Firing VPN Vulnerability Wiring webinar The Internet of Things Electronic Medical Records Telephony Touchscreen OneNote automation Colocation Mobility Mobile Computing Files Charger Browser Alert Windows 8 Law Enforcement Hosted Solutions Buisness HBO Office 365 Analytics Upgrades Wireless Internet Save Money Experience Business Technology Emails Data Security Money Update Smartphone Social Engineering HaaS Data Recovery File Storage Windows 10 Virtual Reality Data Gamification Quick Tips Tip of the Week Wasting Money Firewall WIndows 7 Microsoft Office Passwords Software Unified Threat Management Wearable Technology Telephone Systems SMARTweb Defense Personal Information Budget Phishing Router Microsoft Outlook Bandwidth Trending DDoS Scam Scott White Updates Mobile Office Google Assistant WiFi Upgrade Operating System PowerPoint IT Support Video Games Gmail Proactive Managed Service Provider Google Maps NFL Laptop Biometrics Intranet Battery Disaster Blogging Marketing holidays App store Cloud USB Windows 10 Travel Best Practices Mobile Security Computing Network Financial Congratulations Display Students Samsung Shadow IT Reliable Computing Sales Save Time Microsoft Outlook 2007 Sports Images Mircrosoft Microsoft Two-factor Authentication Efficiency agency automation CrashOverride Business Intelligence Company Culture User Tips Technology Hard Drive Workplace Tips Hyperlink Virus video Education Hard Disk Drive Risk Management 3D Printing Phishing Scam Mobile Devices Administration WPA3 Computers Word Mobile Online Currency Memory lunch and learn Emergency Private Cloud Data Privacy Inbound Marketing Office Training Reputation Google Docs Testing Music Access History Tutorial Remote Computing SharePoint Adobe Mobile Device Projects Backkup Phone System Steve Anderson Microsoft Excel Computer Fan Unsupported Software Identity insurance Licensing IIAI Apps HIPAA Project Management Bluetooth Windows 7 Sync Productivity Collaboration Productivity Google Printers spam Chrome Financial Technology Hard Drives Innovation Health Websites Wireless Technology Cybersecurity Extreme Technology Makeover Holiday Data Protection Cleaning Co-managed IT Data Breach Data Theft Automobile BDR ebay Excel data backups Spyware iOS Kleinschmidt Insurance Devices Ubuntu Meetings iPhone App Jessica Stevenson Content Filtering User Computer repair BYOD Uninterrupted Power Supply Vendor Google Drive Scalability Hosted Solution Worker Commute Media Consumption End of Support Work Station Device Security Managed IT Service IT Consultant Hybrid Cloud Smart Technology Cameras Storage Workers Content Filter Proactive IT Employee-Employer Relationship Black Market HITECH Act Remote Monitoring Gadgets Managed IT Services Fraud Wi-Fi Patch Management Paperless Office Solid State Drive Document Management Nokia Monitoring How To Employer-Employee Relationship Nanotechnology Keyboard Web Design Applications Camera Regulation Legislation Gift Giving Jerry Fetty In the News Commerce Users File Sharing Applied TAM Co-Managed Services Data Storage Amazon Flexibility Redundancy Evernote Network Security Android Windows Ink Miscellaneous Computer Forensics PDF VoIP Wireless Charging Business social media Big Data Internet Identities Professional Services Science press release Surge Protector Administrator Information Technology Credit Cards Politics Customer Service MySalesResults Recovery Webinar Point of Sale Outlook Cast Lithium-ion battery Security

Sign up for our Newsletter!

  • Company Name *
  • First Name *
  • Last Name *