Two-Factor Authentication Frequently Asked Questions

Two-Factor Authentication Frequently Asked Questions

Data security is such a core consideration of the modern business that every small effort you can take to protect your business is important. One such effort is the implementation of two-factor authentication. However, your employees may not initially feel entirely comfortable with some facets of two-factor authentication.

The two-factor authentication platform adds a valuable layer of security to your existing solutions by requiring an additional credential beyond just your typical username and password. This can be a PIN that is generated by an application or even a physical token like a key fob that provides access.

To make a long story short, your employees may not feel entirely comfortable with your organization requiring them to keep an application on their phone as they may value the autonomy they have over what they do and don’t keep on their personal device. As a result, they are bound to have questions that you will need to answer.

To assist you with this, we’ve compiled a few questions you may have to field, and how to answer them truthfully and diplomatically if you choose to implement two-factor authentication for your business.

What is it?
Two-factor authentication is another way to improve data security and prevent threats from infiltrating business network’s access points. Picture your network as a house that your data lives in, with the front door being the access point. The lock on your doorknob is your usual access credentials, username and password. 2FA adds a deadbolt to that door.

In other words, 2FA is the added security that can keep many threats out, at the cost of a tiny bit of convenience.

Why do I have to do this?
This line of questioning is indicative that an employee is resistant to change--unfortunately, information technology is built on change. Threats to a business’ security are always improving so they have the best chance of creating the most impact. To counter this, a business must acknowledge the risks inherent in powerful technology platforms and do everything they can to control access to their network. 2FA is just one of many ways to do that.

It is also important to remember that a chain is only as strong as its weakest link, so the entire business could be made vulnerable if one person doesn’t have the same dedication to organizational network security as the rest of the team. By implementing 2FA as a team, the business is better protected by the team.

Why do I have to do it on my personal phone?
This answer has two parts to it, one in the best interest to the business, the other being for the employee’s benefit. First off, economics. Does your business have the capital to spare to distribute mobile devices for the singular purpose of enacting 2FA? Typically, this isn’t the case.

Furthermore, which device is an employee more likely to favor? Their personal device that they have conditioned themselves into bringing everywhere, or the new, unfamiliar device they were just given for work?

What happens if I lose or forget my phone?
There are ways to get around a forgotten or misplaced device. In many cases, an organization can adjust an employee’s 2FA settings to allow them access via a new 2FA code, but this will require the employee to change their credentials. If the phone is lost, the company is still safe, as the Mobile Device Management platform that the 2FA implementation was likely part of will allow network administrators the requisite authority to handle the situation.

Can you see my personal stuff?
This question will likely come up. You should ensure your employees that the privacy of their personal data will not be betrayed, and that the authenticator will only be used to access their company materials.

Information can be a touchy subject, and its security is of paramount importance. Reach out to us at SMART Services for more help with your company’s data security.

Let Smart Services position your agency for tomorrow’s technological challenges. For more than 25 years, Smart Services has helped agencies across the U.S. face a changing environment by providing innovative technology solutions that allow agencies to focus on growing their business. MyAgency Cloud, our complete cloud solution, covers all your technology needs in the cloud or at your agency. In today’s competitive environment, it’s time to make your agency technology a strategic asset, instead of a liability. Let us show you how. To learn more, please call our expert agency technology advisor at 586-258-0650.

Using 2017's Examples to Maintain Network Security...
Keep Your End Users From Contributing to Security ...


No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Tuesday, March 26 2019
If you'd like to register, please fill in the username, password and name fields.

Captcha Image

Mobile? Grab this Article!

QR-Code dieser Seite

Tag Cloud

Office 365 Twitter Efficiency Financial Flexibility Utility Computing Holiday WiFi Admin Scott White Business Gamification Data Loss PowerPoint Payment Cards Charger Branding Data Security Managed IT Services Regulation IT Solutions Jessica Stevenson Augmented Reality Audit Apple Youtube Steve Anderson Worker Commute Evernote Training WIndows 7 Phone System Alert Mobile Doug Vanni Blogging Testing Printers Mobile Security Files Security Cameras User Tips Take Your Agency to the Next Level Remote Workers hackers Colocation NFL HITECH Act Experience File Sharing Device Security Consultant lunch and learn MSP Tutorial Tablet Peripheral Small Business CrashOverride SaaS User Error Business Intelligence App Credit Cards Break/Fix WIndows Server 2008 Microsoft Outlook 2007 Windows 10 OneNote Memory Microblogging Domains Two-factor Authentication Co-managed IT Chromecast Collaboration Microsoft Office 2010 Wireless Technology Recovery Lifestyle E-Commerce Smartphones Cybersecurity Big Data Websites Data Protection Managing Stress SharePoint Data Keyboard Hardware SMB Buisness Email Bandwidth Unified Threat Management Cortana Touchpad IT Service Windows 8 Licensing Computers Root Cause Analysis social media Google Going Green Surge Protector Windows 7 Law Enforcement Mobile Device Connectivity Printer Server Microsoft Word Transportation How To Comparison PDF Science Money Online Currency Applications WPA3 Teamwork Distributed Denial of Service Office malware Office Tips Language Network Project Management Workers Camera Fax Server Best Practices VoIP Backup Value Battery BYOD IoT Wasting Money spam Telephone Systems Running Cable Devices Webinar Internet Exlporer Tip of the Week Gift Giving Bloatware Browser Ciminal Hacking Users Bring Your Own Device Vendor Smart Tech Network Congestion Hard Disk Drive Employee-Employer Relationship Computer Employer-Employee Relationship Maintenance Tablets IT Support Compliance Virtual Reality Workplace Tips Debate Wearable Technology Emergency Privacy Telephony Data Management Trending Proactive IT App store Unified Communications IT solutions Passwords Cost Management Virtual Desktop holidays Quick Tips Information Technology IT consulting Medical IT Hetrick and Associates Computer Care Sales IT Services Windows Ink Wi-Fi ebay Near Field Communication Microsoft Office DocStar Update Printing Technology Streaming Media Wasting Time Books Social Networking Instant Messaging Personal Information Managed IT Service IT Budget Information SMARTweb Defense IT Support Network Security Google Docs Cloud Computing Remote Computing Disaster Recovery Intranet Machine Learning Word Social Engineering Presentation Work Station Data Privacy SMART Services website Amazon Business Technology Application Operating Sysytem Alexa for Business Keyboard Shortcuts Supercomputer Taxes Microsoft Outlook Mobile Office Entertainment eWaste video Analysis Backup and Disaster Recovery Smart Technology Mouse Benefits Social Miscellaneous Patch Management Google Assistant Vulnerability Uninterrupted Power Supply 3D Printing Search Software Students Outsourced IT agency automation webinar robot WannaCry Politics Best Practice hacker IT Management Specifications Artificial Intelligence Point of Sale BDR Wireless Internet Operating System Electronic Medical Records The Internet of Things History Hard Drive Vendor Management Laptop Updates Current Events Wiring Cast Apps Music Gifts Gmail Scam Microsoft Excel Paperless Office Redundancy Internet of Things Government Blockchain IT Consultant Financial Technology GLAD Adobe Analytics Health Facebook Downtime Reputation Encryption Professional Services Document Management Upgrade Back Up Education Humor Touchscreen Windows Hybrid Cloud User Travel Cloud email encryption Co-Managed Services Managed Service Provider Outlook Samsung Unsupported Software Save Time Computing Customer Relationship Management Wireless Charging Black Market Tech Support Mobile Computing Scalability Risk Management Business Continuity Phishing Scam MySalesResults Mircrosoft Display communications Virtual Assistant USB Content Filter Web Design Television Upgrades Business Management Ubuntu Bluetooth Best Available Kleinschmidt Insurance Administration Spyware Meetings Microsoft Windows 7 Hyperlink Server Monitoring Prodcutivity Identities Backkup Edge Mobile Device Management Management Wayne Joubert Chevy HHR Tech Term Android Computer Accessories Save Money Shadow IT Budget Innovation Access Control Saving Time Inbound Marketing Managed IT Services OneDrive insurance Saving Money Text Messaging Managed Service Identity Theft Networking Hosted Solutions Gadgets Commerce ISP Data Backup Company Culture iPad Proactive HBO Antivirus Avoid Downtime Password Avoiding Downtime Fraud Computer Forensics Lithium-ion battery Productivity Hiring/Firing Windows 10s In the News Identity Ransomware Smartphone Mobile Devices Video Games Dark Web Regulations Reliable Computing Programming Extreme Technology Makeover Sync Applied TAM Productivity Human Resources Legal VPN Help Desk Virtual Private Network automation Microsoft Internet Chrome Data Breach Customer Service Screen Mirroring HaaS Work/Life Balance Wireless Google Maps End of Support Automobile Fun Accessory IT Technicians Video Surveillance Software as a Service File Storage Marketing Phishing Firewall Printer Chromebook Business Computing Net Neutrality Data Recovery Cleaning Remote Monitoring Router Computer repair iOS DDoS Content Filtering Storage Telephone Projects Hosted Solution Excel Security Managed IT Payroll Images Emails Hard Drives Disaster Thank You Legislation Bryant Caudill Computer Fan Virtualization HIPAA Mobility press release Biometrics Access iPhone Settings Google Drive Congratulations Media Consumption Communication Advertising Data Storage Cameras Solid State Drive Private Cloud Virus MAIA Nanotechnology Shortcut FAQ Safety Conferencing Employee Administrator Data Theft Sports data backups Cybercrime IIAI Nokia Windows 10 Tech Tip Retail Jerry Fetty Employer Employee Relationship

Sign up for our Newsletter!

  • Company Name *
  • First Name *
  • Last Name *